Brave Tough

Broadcast The Lastest News

Woman says salon left her with the ‘world’s sh*ttest eyebrows’

A client is in a row with a salon after a treatment which she says left her with the ‘world’s sh*ttest eyebrows’.

Melissa Ryan, 21, from Kent, visited Cavendish Aesthetics to get lip fillers but claimed she was pressured into getting her brows laminated by a member of staff who ‘wasn’t fully qualified’.

Melissa took to social media to share her frustrations.

But now the owner, Amanda Cavendish, has spoken out against the ‘constant barrage of abuse’ she says she has received in response.

The business owner, 56, claimed she has received more than 700 messages in the wake of the viral post.

She even says she has reported the alleged harassment to the police.

In the post, Melissa wrote: ‘My eyebrows were completely unsatisfactory and nothing like the photos that are advertised on social media.

‘I was left looking like I complete fool. I probably could’ve done a better job myself, blindfolded.’

‘I literally came home and cried, this has made me feel even worse about myself and my appearance.

‘I was allowed to leave the shop with my eyebrows in the worst state possible, people in public were staring at me and laughing at me, it was so embarrassing!’

About half an hour after leaving, Melissa decided to contact the salon to air her concerns, but said she was dealt with ‘completely unprofessionally’.

Melissa and Amanda then shared a series of messages, with Amanda offering a refund of £25 to be collected. But Melissa said she would prefer a bank transfer as the journey to the salon would render the money redundant.

Amanda says her regular clients have been quick to support the salon, which has three employees.

She also said she wasn’t worried about the future of her business amid the social media uproar.

Amanda says she clearly explained Melissa’s treatment was being done by someone in training. This is something Melissa denies.

Amanda told Kent Live: ‘All I said at the time was, “we do brow lamination, you’ve got lovely big brows, would you like to have your brows laminated?”

‘I explained that we were looking for models at the moment, for someone in training, and asked if she would be happy to help. She said “go on then” – those were her words.’

After the treatment was done, Amanda said she explained to her client how staining of the skin was to be expected. Melissa was then told to keep them dry for 24 hours.

Melissa said her skin had become irritated and itchy after the treatment and insisted in her post she should have been offered a patch test
beforehand.

But Amanda claims the products she uses are ‘very mild’ and only need a patch test if the person involved has pre-existing skin sensitivity or allergies.

Amanda admitted they didn’t look perfect when the treatment was done but said Melissa had opportunity to voice her concerns.

Melissa has defended her social media post, claiming it was the only way she could get in touch with Amanda after their Whatsapp exchange.

She said: ‘I’ve tried to contact Amanda but haven’t gotten anywhere, this whole situation didn’t have to get out of hand like this if she didn’t allow unqualified people to do work.

‘She hasn’t taken any sort of responsibility for what went on in her salon or what her employee did, she blocked my number so I couldn’t contact her. That’s why I took to social media.

‘I haven’t even received any sort of apology or my refund, I live in London, I only went there for my treatment.’